At Zeno Group Investments, Inc. (“Zeno Group Investments”) we value our clients, and maintaining customer trust and confidence is our highest priority. While it is necessary that we obtain accurate and current information about our clients in order to provide the highest level of customer service, we are dedicated to protecting the privacy and confidentiality of our clients’ information.
Zeno Group Investments will never sell your personal information to anyone. We will not use or distribute your personal information in any way without prior notification to you. We promise that we will uphold the privacy policies and procedures as set forth below.
Information we collect about our clients
The personal information we collect from you comes from information you supply to us in account opening applications (whether written or electronic), or in other forms you may provide to us. This information may include your name, address, social security number or tax identification number, and financial information about you.
Information regarding your transactions with us including your trading history at Zeno Group Investments, your history of meeting margin calls or your use of the various services and products that we provide.
Information about your credit history and information we may receive from our clearing firms or consumer reporting agencies.
Information we may share about our clients
Zeno Group Investments will not sell personal information regarding our current or former clients.
Zeno Group Investments may share personal information about our current and former clients with our affiliated companies and service providers around the world. (Zeno Group Investments affiliated companies include our parent and its related companies) In either case, your personal information will remain subject to the strictest confidentiality protections.
To the extent that we may engage unaffiliated companies to assist in providing services on our website, such service providers will be subject to stringent contractual requirements to maintain the confidentiality of any personal information they may obtain in connection with the performance of their services for us. We will make every effort to make sure that they receive the minimum amount of personal information necessary and will be allowed to retain that information only for as long as necessary in order to provide such services. Such service providers will be allowed to use personal information only in the course of providing services to Zeno Group Investments and only for the purposes that we authorize.
Information we may disclose
We may disclose information about current or former clients in order to cooperate with legal or regulatory authorities or pursuant to a court order or subpoena.
We may also disclose personal information as necessary to perform credit checks, collect debts, enforce our legal rights or otherwise protect our interests and property.
Zeno Group Investments is committed to protection of your personal information and of your privacy.
Only authorized Zeno Group Investments employees or agents will have access to your personal information. All of our employees, affiliates and service providers are held to the highest standards of privacy and security.
You will be notified either through this website or in another appropriate way if this policy changes. If you have questions relating to this policy, please contact your Zeno Group Investments Financial Services representative.
375 Park Avenue
New York 10152
T +1 646 688 4895
F +1 646 688 2332
40 Bank Street
London E14 5NR
T +44 203 617 1711
F +44 203 002 0576